Return & Refund Policy
There are no refunds on any footwear items. You may exchange footwear items for a different size ONLY. Since your order is custom printed just for you, we allow up to 24 hours to cancel/modify your order. After this 24 hour grace period all sales are final on any custom printed products.
We allow a 7 day grace period from the day you receive your order to contact us for a return for sizing issues and refunds are for defective/lost items ONLY.
Once you have made arrangements for the return, items MUST BE RETURNED and RECEIVED within 14 days.
In the rare event that a customer is unhappy with the fit of their footwear, we will process an exchange for you.
Refunds will not be issued for sizing disputes, only exchanges are allowed.
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange.
If you are returning an item, you will be responsible to pay for return shipping. Once your item is received we will check it is still in new/unused condition and will process your refund. All issued refunds will be minus the original shipping cost.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return Shipping Address
To return your product, you should mail your product to:
You Shop Outlet
1425 P Street NW
Washington, DC 20005
For all other questions we can be reached: